Innovedia Pro

Plugin Support Center

Have an issue, setup question, or compatibility inquiry? Fill in the details below and our development team will assist you directly.

Support Policy

To ensure fast and focused support, please review what is covered under standard plugin maintenance and warranty.

What's included

  • Assisted installation and configuration guidance
  • Bug fixes and technical troubleshooting of the plugin
  • Clarification on plugin features, settings, and documentation
  • Compatibility updates for new WordPress and WooCommerce releases

What's not included

  • Custom feature development or custom feature requests
  • Third-party theme or third-party plugin conflicts
  • Client-side custom code modifications or overrides
  • Support after your item support period has expired
Response Times: We aim to respond within 24–48 hours on business days (Monday to Friday, Lima time, GMT-5).

Submit a Support Ticket

Please provide complete information so our engineers can quickly diagnose and replicate the situation.

Please enter your full name.
Please enter a valid email address.
Please select a plugin.

You can find this in your CodeCanyon/Envato download page under your purchased licenses.

Drag & drop images here or browse files Allowed: PNG or JPG images. Maximum 2 MB per file, up to 3 files.

Screenshots help us reproduce the issue faster.

Please describe your issue in at least 10 characters.
Please accept the privacy policy to continue.

Frequently Asked Questions

Quick answers to common questions about installation, licensing, and update policies across our plugins.

How do I install the plugin after purchase?
Download the plugin ZIP file from the Downloads section of your CodeCanyon account. In your WordPress dashboard, navigate to Plugins → Add New → Upload Plugin, choose the ZIP file, click Install Now, and then activate the plugin. You can then access its settings menu in the WordPress sidebar.
Where do I find my purchase/license code?
Log in to your CodeCanyon / Envato Market account, go to the Downloads section, find your purchased plugin, and click Download → License certificate & purchase code (available as PDF or text). Copy the Item Purchase Code and paste it in this support form.
Can I use the plugin on multiple websites with one license?
A Regular License covers use on a single production website. If you intend to use the plugin across multiple separate client or live domains, an additional license is required for each active installation.
What happens when my support period expires?
Item support is included for 6 months from purchase and can be extended on CodeCanyon. Your installed plugin continues to function normally without any interruption. However, direct technical assistance and ticket submission will be paused until you extend your item support on CodeCanyon.
Do I need to pay to get plugin updates?
No. Bug fixes, security patches and compatibility updates are available to all buyers at no extra cost. Download the latest version from the Downloads section of your CodeCanyon account and install it manually via Plugins → Add New → Upload Plugin (WordPress will offer to replace the current version). There is no automatic update notice in your WordPress dashboard. Extending support is only needed if you want direct help from our developers.